Coetio is used by students, mostly in high school. These are the rules for what you post and how you treat people here. They apply to everyone: members, officers, presidents, and advisors. They are part of our Terms of Service, so breaking them can cost you your account or your club.
One rule covers most of it. Write and post as if your principal, your club, and the person you are talking about will all read it, because any of them might.
The rules
- Be real. Use your own name and your own account. Don't impersonate another student, a teacher, a school, or Coetio. Don't create a club that doesn't exist or claim a school you're not part of.
- Be decent. No harassment, bullying, threats, or hate directed at anyone, including for their race, religion, disability, gender, or sexuality. Disagreeing is fine. Going after a person is not.
- Keep it school appropriate. Nothing sexually explicit, graphically violent, or promoting drugs, alcohol, weapons, or self-harm. If it would get taken down on a school bulletin board, it doesn't belong here.
- Respect privacy.Don't post someone's phone number, address, schedule, grades, or anything else private. Don't forward a roster or an export to people outside the club. Don't collect information about people who aren't involved in your club.
- Ask before you post a photo. Get the person's okay first, and a guardian's if your school expects that. Take a photo down when someone asks you to.
- Post what's yours.Don't upload copyrighted material you don't have the right to share.
- Keep records honest.Don't fake attendance, service hours, votes, or dues. Those records end up on scholarship and college applications, and a fake one hurts everyone in your club.
- No spam or scams. Club tools are for club business. Don't use announcements, invites, or the suggestion box to advertise, sell, phish, or push people to sketchy links.
- Don't attack the service. No breaking in, scraping, overloading, or poking at other people's data. Found a security hole? Email support@coetio.com instead of using it.
- Follow the law and your school. Your school's own rules about clubs and student information still apply here.
Extra rules for club leaders
Presidents and officers hold other students' information, so more is expected of you. An advisor gets a read-only version of the same leader view, including reports that name members and their attendance counts, so these apply to advisors too.
- Collect only what your club needs, and say what you're collecting.
- Keep contact details inside the club. Never sell, publish, or reuse them elsewhere.
- Guard exports and backup files. Once downloaded, they leave our protections behind.
- Remove members promptly when they leave or ask.
- Use the private note field for club business, not for opinions about a person that you wouldn't say to their face.
- Don't use club tools for personal reasons, such as messaging one member about something unrelated to the club.
The anonymous suggestion box
Suggestions are anonymous to your club. We store no name, no email, and no account link on the suggestion itself, so no club leader can tell who sent one. The one exception is an anti-spam counter that records for about two days that your account used the box, never what you wrote, and only the site administrator can see it. That makes the box useful for honest feedback, and it makes it easy to abuse. Use it to help your club, not to insult someone. A club that gets abusive suggestions can turn the feature off in Settings.
Reporting a problem
- A public club: use the report link on the club's page. You don't need an account.
- Something inside your club: tell a club leader or an advisor first, since they can fix most things immediately.
- Anything else, including a report about a leader: email support@coetio.com. Say what happened and where, and include a link if you have one.
If someone is in danger, contact your school or local emergency services first. Coetio is a website, not an emergency service, and nobody is watching it around the clock.
What happens when a rule is broken
We review what gets reported. We are one small team, so we cannot promise to catch everything on our own. Depending on how serious it is, we may:
- remove the content;
- hide a club from the public directory while its members keep using it;
- suspend a club while we look into it;
- suspend or delete an account;
- delete a club.
We usually start small and warn first. Serious things, especially anything that puts a student at risk, get acted on immediately. While a club is suspended, its public page and listing are hidden, nobody new can join, leaders cannot post, and downloads are paused. Members can still sign in and read what is already there.
Appeals
If we get it wrong, tell us. A club owner can appeal a suspension from the suspension page, and we reply with a decision and a reason. For anything else, including an account action, email support@coetio.com and we will take another look. We would rather fix a problem than remove a club.
Changes
These guidelines will change as the app grows and as we learn what actually goes wrong. The date at the top tells you when they last changed. Questions: support@coetio.com.